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What is Business Chat? Advantages and Disadvantages Explained

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What is Business Chat?

Business chat is a service in which chat tools are optimized for use in the company or workplace.

The primary method of communication is text-based chat, which basically takes the form of a group chat in which multiple people participate.

Depending on the service, video calls, schedule sharing, and task management can also be performed,From the convenience of being able to cover most business communications,Its penetration rate continues to increase every year.

In addition, to meet business needs, it features a focus on security and user management functions, unlike SNSs available for personal use.

Chat&Messenger is groupware that integrates business chat, web conferencing, file sharing, schedule management, document management, conference room reservation, and attendance management in an easy-to-use manner. Perfect security for businesses,Available for free!

Advantages and disadvantages of business chat

The advantages and disadvantages of business chat will be explained.

Advantages

1. faster than by e-mail or telephone

There is no need to write sentences such as "Thank you for your help" or "Thank you for your hard work" that are typical of emails, and you can quickly post the main topic.
Also, unlike email, business chats reach the other party in real time, so you can communicate at the level of a direct conversation.

2. team-based information sharing

In the case of email, you are often conscious of CC when sharing, but in the case of business chat, you can create groups with project team or department members, making it easier to share information.
Another advantage of business chat is that highly urgent information can be communicated to everyone instantly.

3. meeting time can be reduced

The introduction of business chat will greatly reduce the amount of time spent on meetings. This is because only those matters that should be discussed in the business chat beforehand and then directly discussed in the MTG will be discussed in the meeting.

Chat&Messenger When the system is equipped with voice and video call functions, as in the case of a conference call, it is often possible to have a remote meeting with members of overseas offices or branch offices, thereby reducing travel time.

4. efficient file transfer

In the case of e-mail, you have to be careful about the size limits for attachments, you have to use passwords, and it takes a lot of effort.
In the case of business chat, there are fewer such restrictions. especially Chat&Messenger can transfer even large files and folders due to its peer connectivity.

demerit

1. important messages get buried

When multiple people are chatting in a group chat room, important messages are immediately buried because several members are constantly sending messages to each other.

(2) I don't know to whom the message is addressed.

When multiple people are chatting in a group, it may not be clear to whom the message is addressed.In some cases, quite a few people actually just tweet or give alerts.

3. if you are using mobile integration, you may receive push notifications outside of work hours.

Even though business chat is convenient, it is important to note that if notifications are sent on holidays or during bedtime, it can cause stress for some people.

What are the solutions to the disadvantages?

Although there are the above disadvantages, in some cases they are systematically taken into account, and these disadvantages can be eliminated through the use of rules, manners, and usage. Please also refer to the following articles.

Workplace Reform and Business Chat

Also the Ministry of Internal Affairs and Communications,Introduction of chat tools for business use will help promote work style innovation.We recommend the introduction of business chat as a

Reform of Work Styles x Business Use of Chat Tools

"Decrease in working-age population due to falling birthrates and aging population."
"The needs of workers are diversifying, including balancing work with childcare and nursing care."

We are telling people that business communication must become more efficient in order to overcome these challenges and grow the Japanese economy.It is a very important policy.

Ministry of Health, Labour and Welfare: "Reform of Work Styles

By adopting business chat, companies can enjoy the benefits of more efficient internal and external communication, improved productivity by reviewing business processes centered on chat tools, and enhanced governance and security by preventing shadow IT caused by personal use of social media. The company will also enjoy the benefits of improved governance and security by preventing shadow IT caused by personal use of social media,We expect an increasing number of companies to adopt chat tools for business use as they continue to reform their work styles.

Workplace Reform Initiatives in Seiyo City, Ehime Prefectureand others are also helpful.

Introduce your business chat tool for free!

Chat&Messenger is groupware that integrates business chat, web conferencing, file sharing, schedule management, document management, conference room reservation, and attendance management in an easy-to-use manner. Perfect security for businesses,Available for free!

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