{"id":3076,"date":"2019-04-06T19:46:26","date_gmt":"2019-04-06T10:46:26","guid":{"rendered":"https:\/\/chat-messenger.com\/?p=3076"},"modified":"2023-11-06T12:06:21","modified_gmt":"2023-11-06T03:06:21","slug":"businesschat_ai","status":"publish","type":"post","link":"https:\/\/chat-messenger.com\/vi\/blog\/businesschat_ai","title":{"rendered":"Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) s\u1ebd thay \u0111\u1ed5i c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n kinh doanh nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"

Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) s\u1ebd thay \u0111\u1ed5i c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n kinh doanh nh\u01b0 th\u1ebf n\u00e0o?<\/h2>\n\n\n\n

Tr\u00f2 chuy\u1ec7n kinh doanh<\/a> N\u00f3 \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu trong th\u1ebf gi\u1edbi kinh doanh hi\u1ec7n nay.<\/p>\n\n\n\n

Tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn trong kinh doanh \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp ph\u1ed5 bi\u1ebfn, th\u1eadm ch\u00ed c\u00f2n ti\u1ec7n l\u1ee3i h\u01a1n c\u1ea3 email, v\u00e0 \u0111\u1eb7c bi\u1ec7t \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng trong c\u00e1c c\u00f4ng ty c\u00f3 tr\u00ecnh \u0111\u1ed9 c\u00f4ng ngh\u1ec7 th\u00f4ng tin cao. C\u00f4ng ngh\u1ec7 tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn n\u00e0y \u0111ang kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n, v\u00e0 th\u1eadm ch\u00ed b\u1eaft \u0111\u1ea7u t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), m\u1ed9t c\u00f4ng ngh\u1ec7 \u0111ang th\u1ecbnh h\u00e0nh g\u1ea7n \u0111\u00e2y.<\/p>\n\n\n\n

Vi\u1ec7c t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o s\u1ebd l\u00e0m thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o trong giao ti\u1ebfp kinh doanh?<\/p>\n\n\n\n

Ch\u00fang t\u00f4i s\u1ebd gi\u1ea3i th\u00edch chi ti\u1ebft h\u01a1n \u1edf ph\u1ea7n sau. Vui l\u00f2ng tham kh\u1ea3o ph\u1ea7n n\u00e0y n\u1ebfu b\u1ea1n \u0111ang s\u1eed d\u1ee5ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p ho\u1eb7c mu\u1ed1n t\u00ecm hi\u1ec3u v\u1ec1 xu h\u01b0\u1edbng t\u01b0\u01a1ng lai c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp.<\/p>\n\n\n\n

T\u00ecnh tr\u1ea1ng hi\u1ec7n t\u1ea1i c\u1ee7a tr\u00f2 chuy\u1ec7n kinh doanh<\/h3>\n\n\n\n

Th\u1ecb tr\u01b0\u1eddng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p \u0111ang m\u1edf r\u1ed9ng t\u1eebng n\u0103m. Doanh thu, \u0111\u1ea1t 3,46 t\u1ef7 y\u00ean v\u00e0o n\u0103m 2017, d\u1ef1 ki\u1ebfn s\u1ebd \u0111\u1ea1t 10 t\u1ef7 y\u00ean v\u00e0o n\u0103m 2020.<\/p>\n\n\n\n

Vi\u1ec7c quy m\u00f4 th\u1ecb tr\u01b0\u1eddng m\u1edf r\u1ed9ng \u0111\u1ebfn m\u1ee9c n\u00e0y cho th\u1ea5y \u0111\u00e2y l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp tuy\u1ec7t v\u1eddi.<\/p>\n\n\n\n

Theo th\u1ed1ng k\u00ea n\u0103m 2017, c\u00f3 12,11 c\u00f4ng ty TP3T \u0111\u00e3 tri\u1ec3n khai chat doanh nghi\u1ec7p tr\u00ean to\u00e0n c\u00f4ng ty v\u00e0 161 c\u00f4ng ty TP3T \u0111\u00e3 tri\u1ec3n khai m\u1ed9t ph\u1ea7n. Con s\u1ed1 n\u00e0y d\u1ef1 ki\u1ebfn s\u1ebd ti\u1ebfp t\u1ee5c t\u0103ng.<\/p>\n\n\n\n

T\u00f3m t\u1eaft v\u1ec1 quy m\u00f4 th\u1ecb tr\u01b0\u1eddng v\u00e0 t\u00ecnh tr\u1ea1ng \u1ee9ng d\u1ee5ng c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p<\/a><\/p><\/blockquote>\n\n\n\n

Tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 cho ph\u00e9p giao ti\u1ebfp d\u1ec5 d\u00e0ng h\u01a1n so v\u1edbi email. Trong m\u00f4i tr\u01b0\u1eddng kinh doanh thay \u0111\u1ed5i nhanh ch\u00f3ng hi\u1ec7n nay, vi\u1ec7c \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng l\u00e0 \u0111i\u1ec1u thi\u1ebft y\u1ebfu. Tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn, cho ph\u00e9p giao ti\u1ebfp nhanh ch\u00f3ng, l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 ho\u00e0n to\u00e0n ph\u00f9 h\u1ee3p v\u1edbi th\u1eddi \u0111\u1ea1i n\u00e0y.<\/p>\n\n\n\n

B\u00ean c\u1ea1nh vi\u1ec7c li\u00ean l\u1ea1c, ch\u00fang t\u00f4i c\u0169ng \u0111\u1ea3m nhi\u1ec7m nhi\u1ec1u nhi\u1ec7m v\u1ee5 kh\u00e1c nh\u01b0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 chia s\u1ebb t\u1ec7p tin.<\/p>\n\n\n\n

Chat doanh nghi\u1ec7p l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng h\u1ed7 tr\u1ee3 nhi\u1ec1u c\u00f4ng ty.<\/p>\n\n\n\n

Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p \u0111ang tr\u1ea3i qua m\u1ed9t s\u1ef1 chuy\u1ec3n \u0111\u1ed5i nh\u1edd tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI).<\/h3>\n\n\n\n

C\u00e1c \u1ee9ng d\u1ee5ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p \u0111ang tr\u1edf th\u00e0nh nh\u1eefng c\u00f4ng c\u1ee5 ti\u1ec7n l\u1ee3i h\u01a1n bao gi\u1edd h\u1ebft, c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c b\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI).<\/p>\n\n\n\n

M\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh cho \u0111i\u1ec1u n\u00e0y l\u00e0 chatbot. B\u1eb1ng c\u00e1ch tr\u00f2 chuy\u1ec7n v\u1edbi chatbot t\u1ef1 \u0111\u1ed9ng ph\u1ea3n h\u1ed3i, b\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01a1n gi\u1ea3n nh\u01b0 g\u1eedi y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n

Vi\u1ec7c s\u1eed d\u1ee5ng t\u00ednh n\u0103ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o gi\u00fap lo\u1ea1i b\u1ecf nhu c\u1ea7u kh\u1edfi t\u1ea1o c\u00e1c h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p, cho ph\u00e9p c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n\n

Kh\u1ea3 n\u0103ng c\u1ee7a t\u00ednh n\u0103ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p h\u1ed7 tr\u1ee3 b\u1edfi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o hi\u1ec7n c\u00f2n h\u1ea1n ch\u1ebf. Tuy nhi\u00ean, c\u00f3 th\u1ec3 kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng n\u00f3 s\u1edf h\u1eefu ti\u1ec1m n\u0103ng v\u00f4 c\u00f9ng to l\u1edbn.<\/p>\n\n\n\n

\u0110i\u1ec1u n\u00e0y s\u1ebd cho ph\u00e9p t\u00edch h\u1ee3p kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p v\u1edbi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o.<\/h3>\n\n\n\n

C\u00e1c \u1ee9ng d\u1ee5ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o s\u1ebd c\u00f3 kh\u1ea3 n\u0103ng l\u00e0m \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec trong t\u01b0\u01a1ng lai?<\/p>\n\n\n\n

Ng\u01b0\u1eddi ta n\u00f3i r\u1eb1ng ch\u1ec9 c\u1ea7n giao ti\u1ebfp v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng tr\u00f2 chuy\u1ec7n kinh doanh \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, nhi\u1ec1u vi\u1ec7c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, ch\u1eb3ng h\u1ea1n nh\u01b0 qu\u1ea3n l\u00fd s\u1ee9c kh\u1ecfe, qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng v\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 nguy c\u01a1 cao r\u1eddi b\u1ecf c\u00f4ng ty.<\/p>\n\n\n\n

B\u1eb1ng c\u00e1ch quan s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd tr\u00ean c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f4ng vi\u1ec7c, ch\u00fang ta c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c h\u1ecd th\u1ef1c s\u1ef1 \u0111ang l\u00e0m bao nhi\u00eau vi\u1ec7c v\u00e0 x\u00e1c \u0111\u1ecbnh xem li\u1ec7u \u0111i\u1ec1u \u0111\u00f3 c\u00f3 g\u00e2y ra c\u0103ng th\u1eb3ng ho\u1eb7c kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c qu\u00e1 t\u1ea3i cho h\u1ecd hay kh\u00f4ng.<\/p>\n\n\n\n

Ng\u01b0\u1eddi ta c\u0169ng cho r\u1eb1ng AI c\u00f3 th\u1ec3 gi\u00fap x\u00e1c \u0111\u1ecbnh nh\u1eefng l\u00fd do ti\u1ec1m \u1ea9n d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c, ch\u1eb3ng h\u1ea1n nh\u01b0 l\u0129nh v\u1ef1c chuy\u00ean m\u00f4n ho\u1eb7c s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi c\u00f4ng ty. N\u1ebfu AI c\u00f3 th\u1ec3 gi\u00fap gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean v\u00e0 ph\u00e2n c\u00f4ng l\u1ea1i nh\u00e2n s\u1ef1 ph\u00f9 h\u1ee3p, th\u00ec t\u00ednh h\u1eefu \u00edch c\u1ee7a tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p s\u1ebd \u0111\u01b0\u1ee3c m\u1edf r\u1ed9ng h\u01a1n n\u1eefa.<\/p>\n\n\n\n

V\u1edbi s\u1ef1 t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), c\u00e1c \u1ee9ng d\u1ee5ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p d\u1ef1 ki\u1ebfn s\u1ebd tr\u1edf th\u00e0nh nhi\u1ec1u h\u01a1n ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5 giao ti\u1ebfp; ch\u00fang s\u1ebd \u0111\u00f3ng vai tr\u00f2 r\u1ed9ng h\u01a1n trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau.<\/p>\n\n\n\n

Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o s\u1ebd gi\u00fap vi\u1ec7c tr\u00f2 chuy\u1ec7n kinh doanh tr\u1edf n\u00ean thu\u1eadn ti\u1ec7n h\u01a1n n\u1eefa.<\/h2>\n\n\n\n

Ch\u00fang ta \u0111\u00e3 th\u1ea3o lu\u1eadn v\u1ec1 vi\u1ec7c tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) s\u1ebd thay \u0111\u1ed5i cu\u1ed9c tr\u00f2 chuy\u1ec7n kinh doanh nh\u01b0 th\u1ebf n\u00e0o. Cu\u1ed9c tr\u00f2 chuy\u1ec7n kinh doanh ti\u1ebfp t\u1ee5c m\u1edf r\u1ed9ng quy m\u00f4 th\u1ecb tr\u01b0\u1eddng nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp ti\u1ec7n l\u1ee3i.<\/p>\n\n\n\n

V\u1edbi s\u1ef1 t\u00edch h\u1ee3p c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), c\u00e1c \u1ee9ng d\u1ee5ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p c\u00f3 ti\u1ec1m n\u0103ng m\u1edf r\u1ed9ng ph\u1ea1m vi \u1ee9ng d\u1ee5ng v\u01b0\u1ee3t ra ngo\u00e0i c\u00f4ng c\u1ee5 giao ti\u1ebfp th\u00f4ng th\u01b0\u1eddng v\u00e0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau, bao g\u1ed3m qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean. Nh\u1eefng ti\u1ebfn b\u1ed9 trong l\u0129nh v\u1ef1c tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p ch\u1eafc ch\u1eafn r\u1ea5t \u0111\u00e1ng \u0111\u1ec3 theo d\u00f5i.<\/p>","protected":false},"excerpt":{"rendered":"

AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3067\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30c3\u30c8\u306f\u3069\u306e\u3088\u3046\u306b\u5909\u308f\u308b\u306e\u304b\uff1f \u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30c3\u30c8 \u306f\u3001\u6628\u4eca\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u6b20\u304b\u305b\u306a\u3044\u30c4 […]<\/p>\n","protected":false},"author":1,"featured_media":8882,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[21,9],"tags":[],"class_list":["post-3076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-businesschat","category-blog"],"_links":{"self":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts\/3076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/comments?post=3076"}],"version-history":[{"count":6,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts\/3076\/revisions"}],"predecessor-version":[{"id":8881,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts\/3076\/revisions\/8881"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/media\/8882"}],"wp:attachment":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/media?parent=3076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/categories?post=3076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/tags?post=3076"}],"curies":[{"name":"trang web","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}