{"id":3076,"date":"2019-04-06T19:46:26","date_gmt":"2019-04-06T10:46:26","guid":{"rendered":"https:\/\/chat-messenger.com\/?p=3076"},"modified":"2023-11-06T12:06:21","modified_gmt":"2023-11-06T03:06:21","slug":"businesschat_ai","status":"publish","type":"post","link":"https:\/\/chat-messenger.com\/vi\/blog\/businesschat_ai","title":{"rendered":"Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p s\u1ebd thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o v\u1edbi AI (tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o)?"},"content":{"rendered":"

Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p s\u1ebd thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o v\u1edbi AI (tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o)?<\/h2>\n\n\n\n

tr\u00f2 chuy\u1ec7n kinh doanh<\/a> \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu trong kinh doanh hi\u1ec7n \u0111\u1ea1i.<\/p>\n\n\n\n

N\u00f3 \u0111\u00e3 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp thu\u1eadn ti\u1ec7n h\u01a1n email v\u00e0 \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng ty c\u00f3 tr\u00ecnh \u0111\u1ed9 CNTT cao \u01b0a chu\u1ed9ng. Tr\u00f2 chuy\u1ec7n kinh doanh nh\u01b0 v\u1eady \u0111ang ph\u00e1t tri\u1ec3n t\u1eebng ng\u00e0y v\u00e0 AI, v\u1ed1n g\u1ea7n \u0111\u00e2y \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t t\u1eeb xu h\u01b0\u1edbng, s\u1eafp \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p.<\/p>\n\n\n\n

Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p s\u1ebd thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o v\u1edbi s\u1ef1 ra \u0111\u1eddi c\u1ee7a AI?<\/p>\n\n\n\n

T\u00f4i s\u1ebd gi\u1ea3i th\u00edch chi ti\u1ebft \u1edf \u0111\u00e2y. Vui l\u00f2ng s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y l\u00e0m t\u00e0i li\u1ec7u tham kh\u1ea3o n\u1ebfu b\u1ea1n \u0111ang s\u1eed d\u1ee5ng Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p ho\u1eb7c mu\u1ed1n bi\u1ebft v\u1ec1 lu\u1ed3ng c\u00f4ng c\u1ee5 giao ti\u1ebfp trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n

Hi\u1ec7n tr\u1ea1ng tr\u00f2 chuy\u1ec7n kinh doanh<\/h3>\n\n\n\n

Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng tr\u00f2 chuy\u1ec7n kinh doanh \u0111ang m\u1edf r\u1ed9ng qua t\u1eebng n\u0103m. Doanh s\u1ed1 b\u00e1n h\u00e0ng l\u00e0 3,46 t\u1ef7 y\u00ean v\u00e0o n\u0103m 2017 v\u00e0 \u0111\u01b0\u1ee3c d\u1ef1 \u0111o\u00e1n s\u1ebd \u0111\u1ea1t 10 t\u1ef7 y\u00ean v\u00e0o n\u0103m 2020.<\/p>\n\n\n\n

S\u1edf d\u0129 quy m\u00f4 th\u1ecb tr\u01b0\u1eddng m\u1edf r\u1ed9ng \u0111\u1ebfn v\u1eady l\u00e0 v\u00ec n\u00f3 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 truy\u1ec1n th\u00f4ng tuy\u1ec7t v\u1eddi.<\/p>\n\n\n\n

Theo th\u1ed1ng k\u00ea n\u0103m 2017, s\u1ed1 c\u00f4ng ty \u0111\u00e3 gi\u1edbi thi\u1ec7u t\u00ednh n\u0103ng tr\u00f2 chuy\u1ec7n kinh doanh tr\u00ean to\u00e0n c\u00f4ng ty l\u00e0 12,1%, s\u1ed1 c\u00f4ng ty \u0111\u00e3 gi\u1edbi thi\u1ec7u m\u1ed9t ph\u1ea7n l\u00e0 16% v\u00e0 con s\u1ed1 n\u00e0y d\u1ef1 ki\u1ebfn s\u1ebd ti\u1ebfp t\u1ee5c t\u0103ng trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n

T\u00f3m t\u1eaft quy m\u00f4 th\u1ecb tr\u01b0\u1eddng c\u00f4ng c\u1ee5 tr\u00f2 chuy\u1ec7n d\u00e0nh cho doanh nghi\u1ec7p v\u00e0 t\u00ecnh tr\u1ea1ng tri\u1ec3n khai<\/a><\/p><\/blockquote>\n\n\n\n

Tr\u00f2 chuy\u1ec7n trong doanh nghi\u1ec7p l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 cho ph\u00e9p b\u1ea1n giao ti\u1ebfp d\u1ec5 d\u00e0ng h\u01a1n email. Trong m\u00f4i tr\u01b0\u1eddng kinh doanh lu\u00f4n thay \u0111\u1ed5i, vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. Tr\u00f2 chuy\u1ec7n trong doanh nghi\u1ec7p, cho ph\u00e9p li\u00ean l\u1ea1c nhanh ch\u00f3ng, l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi th\u1eddi \u0111\u1ea1i.<\/p>\n\n\n\n

Ngo\u00e0i vi\u1ec7c giao ti\u1ebfp, n\u00f3 c\u00f2n x\u1eed l\u00fd nhi\u1ec1u nhi\u1ec7m v\u1ee5 nh\u01b0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 chia s\u1ebb t\u1ec7p.<\/p>\n\n\n\n

Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng h\u1ed7 tr\u1ee3 nhi\u1ec1u c\u00f4ng ty.<\/p>\n\n\n\n

Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p \u0111ang thay \u0111\u1ed5i do AI<\/h3>\n\n\n\n

B\u1eb1ng c\u00e1ch k\u1ebft h\u1ee3p AI, tr\u00f2 chuy\u1ec7n trong doanh nghi\u1ec7p \u0111ang tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a h\u01a1n n\u1eefa c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n\n\n\n

M\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh l\u00e0 chatbot. B\u1eb1ng c\u00e1ch tr\u00f2 chuy\u1ec7n v\u1edbi chatbot t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi, b\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c \u1ee9ng d\u1ee5ng kinh doanh \u0111\u01a1n gi\u1ea3n.<\/p>\n\n\n\n

B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p \u0111\u01b0\u1ee3c trang b\u1ecb AI, kh\u00f4ng c\u1ea7n thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng kinh doanh, gi\u00fap ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n\n

Kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n kinh doanh v\u1edbi AI hi\u1ec7n c\u00f2n h\u1ea1n ch\u1ebf. Tuy nhi\u00ean, c\u00f3 th\u1ec3 n\u00f3i l\u00e0 c\u00f3 r\u1ea5t nhi\u1ec1u kh\u1ea3 n\u0103ng.<\/p>\n\n\n\n

C\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n kinh doanh \u0111\u01b0\u1ee3c trang b\u1ecb AI<\/h3>\n\n\n\n

Tr\u00f2 chuy\u1ec7n kinh doanh \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI s\u1ebd c\u00f3 th\u1ec3 l\u00e0m g\u00ec trong t\u01b0\u01a1ng lai?<\/p>\n\n\n\n

Ng\u01b0\u1eddi ta n\u00f3i r\u1eb1ng ch\u1ec9 b\u1eb1ng c\u00e1ch giao ti\u1ebfp v\u1edbi cu\u1ed9c tr\u00f2 chuy\u1ec7n kinh doanh \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c nhi\u1ec1u vi\u1ec7c kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 qu\u1ea3n l\u00fd s\u1ee9c kh\u1ecfe c\u1ee7a m\u00ecnh, ki\u1ec3m so\u00e1t c\u0103ng th\u1eb3ng v\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 kh\u1ea3 n\u0103ng b\u1ecf vi\u1ec7c.<\/p>\n\n\n\n

Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c m\u00e0 m\u1ecdi ng\u01b0\u1eddi \u0111ang l\u00e0m t\u1eeb h\u00e0nh vi c\u1ee7a h\u1ecd trong c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f4ng vi\u1ec7c v\u00e0 t\u00ecm hi\u1ec3u xem h\u1ecd c\u00f3 \u0111ang b\u1ecb c\u0103ng th\u1eb3ng hay ph\u1ea3i l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 hay kh\u00f4ng.<\/p>\n\n\n\n

Ng\u01b0\u1eddi ta c\u0169ng n\u00f3i r\u1eb1ng b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ra \u0111i\u1ec3m m\u1ea1nh c\u1ee7a m\u00ecnh trong c\u00f4ng vi\u1ec7c ho\u1eb7c kh\u1ea3 n\u0103ng r\u1eddi b\u1ecf c\u00f4ng vi\u1ec7c do kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi c\u00f4ng ty. N\u1ebfu AI c\u00f3 th\u1ec3 ng\u0103n ch\u1eb7n t\u00ecnh tr\u1ea1ng lu\u00e2n chuy\u1ec3n nh\u00e2n vi\u00ean v\u00e0 ph\u00e2n c\u00f4ng l\u1ea1i nh\u00e2n s\u1ef1 ph\u00f9 h\u1ee3p th\u00ec t\u00ednh h\u1eefu \u00edch c\u1ee7a tr\u00f2 chuy\u1ec7n trong kinh doanh s\u1ebd c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn h\u01a1n.<\/p>\n\n\n\n

B\u1eb1ng c\u00e1ch k\u1ebft h\u1ee3p AI v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n trong doanh nghi\u1ec7p, n\u00f3 s\u1ebd kh\u00f4ng ch\u1ec9 h\u1eefu \u00edch nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp m\u00e0 c\u00f2n trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c.<\/p>\n\n\n\n

AI gi\u00fap vi\u1ec7c tr\u00f2 chuy\u1ec7n trong doanh nghi\u1ec7p tr\u1edf n\u00ean thu\u1eadn ti\u1ec7n h\u01a1n n\u1eefa<\/h2>\n\n\n\n

Ch\u00fang t\u00f4i \u0111\u00e3 gi\u1ea3i th\u00edch c\u00e1ch tr\u00f2 chuy\u1ec7n trong doanh nghi\u1ec7p s\u1ebd thay \u0111\u1ed5i v\u1edbi AI (tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o). Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p ti\u1ebfp t\u1ee5c m\u1edf r\u1ed9ng quy m\u00f4 th\u1ecb tr\u01b0\u1eddng nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 giao ti\u1ebfp tho\u1ea3i m\u00e1i.<\/p>\n\n\n\n

N\u1ebfu AI \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p, n\u00f3 c\u00f3 ti\u1ec1m n\u0103ng \u0111\u00f3ng vai tr\u00f2 t\u00edch c\u1ef1c kh\u00f4ng ch\u1ec9 trong c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp m\u00e0 c\u00f2n trong nhi\u1ec1u l\u0129nh v\u1ef1c nh\u01b0 qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng v\u00e0 ng\u0103n ng\u1eeba lu\u00e2n chuy\u1ec3n c\u00f4ng vi\u1ec7c. Theo d\u00f5i ti\u1ebfn tr\u00ecnh tr\u00f2 chuy\u1ec7n kinh doanh.<\/p>","protected":false},"excerpt":{"rendered":"

Tr\u00f2 chuy\u1ec7n doanh nghi\u1ec7p s\u1ebd thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o v\u1edbi AI (tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o)? Tr\u00f2 chuy\u1ec7n trong doanh nghi\u1ec7p l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 thi\u1ebft y\u1ebfu cho ho\u1ea1t \u0111\u1ed9ng kinh doanh hi\u1ec7n \u0111\u1ea1i [\u2026]<\/p>","protected":false},"author":1,"featured_media":8882,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":""},"categories":[21,9],"tags":[],"_links":{"self":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts\/3076"}],"collection":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/comments?post=3076"}],"version-history":[{"count":6,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts\/3076\/revisions"}],"predecessor-version":[{"id":8881,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/posts\/3076\/revisions\/8881"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/media\/8882"}],"wp:attachment":[{"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/media?parent=3076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/categories?post=3076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chat-messenger.com\/vi\/wp-json\/wp\/v2\/tags?post=3076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}