{"id":6255,"date":"2019-05-15T15:59:09","date_gmt":"2019-05-15T06:59:09","guid":{"rendered":"https:\/\/chat-messenger.com\/?p=6255"},"modified":"2025-12-09T17:03:51","modified_gmt":"2025-12-09T08:03:51","slug":"rapport-derreur","status":"publish","type":"post","link":"https:\/\/chat-messenger.com\/fr\/manual\/etc\/bugreport","title":{"rendered":"Comment signaler un bug"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><style type=\"text\/css\"><!--\ntable, th, td {\n    border: none !important;\n}\n--><\/style><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Client Chat&amp;Messenger<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez indiquer ce qui suit pour la version de bureau, la version du navigateur et la version du navigateur (application Web).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">version de bureau<\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/chat-messenger.com\/images\/bugreport-method.png\" alt=\"\" width=\"473\" height=\"290\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Version du navigateur\/de l&#039;application Web<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous rencontrez un probl\u00e8me avec une conf\u00e9rence Web, etc., veuillez ouvrir DevTools, s\u00e9lectionner la console \u00e0 droite, s\u00e9lectionner l&#039;erreur, capturer l&#039;\u00e9cran et nous l&#039;envoyer.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Application Web uniquement sur navigateur\n\n<figure><img decoding=\"async\" src=\"\/images\/bugreport-electron.png\"><\/figure><div class=\"card-img post_img\" style=\"width: 300px!important;\"><\/div>\n<\/td><td>Version standard du navigateur\n\n<figure><img decoding=\"async\" src=\"\/images\/bugreport-br.png\"><\/figure><div class=\"card-img post_img\" style=\"width: 300px!important;\"><\/div>\n<div class=\"point\">La version du navigateur est<code>Ctrl+Maj+i<\/code>ouvrira DevTools.<\/div>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"del-cache\">Supprimer le cache de la version du navigateur\/de l&#039;application Web<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dans les rares cas o\u00f9 l&#039;environnement r\u00e9seau est instable, des fichiers corrompus peuvent rester dans le cache. Le probl\u00e8me peut \u00eatre r\u00e9solu en supprimant le cache comme suit.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"\/images\/webapp_cache_clear.png\" alt=\"\" width=\"608\" height=\"279\"\/><\/figure>\n\n\n\n<p class=\"is-style-big_icon_check wp-block-paragraph\">Pour la version de l&#039;application Web, s\u00e9lectionnez le menu Fichier \u2192 DevTools pour ouvrir DevTools. La version du navigateur est<code>Ctrl+Maj+i<\/code>Cela ouvrira les outils de d\u00e9veloppement. Apr\u00e8s avoir cliqu\u00e9 sur \u00ab\u00a0Effacer les donn\u00e9es du site\u00a0\u00bb, veuillez fermer votre navigateur ou l&#039;application CamApp, puis la red\u00e9marrer. *Il n&#039;est pas n\u00e9cessaire de red\u00e9marrer votre ordinateur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CAMServer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lors du d\u00e9pannage c\u00f4t\u00e9 CAMServer, vous pouvez consulter le journal syst\u00e8me CAMServer. Depuis le client Chat&amp;Messenger, vous pouvez obtenir le journal syst\u00e8me comme indiqu\u00e9 ci-dessous.<br>Si vous ne parvenez pas \u00e0 r\u00e9soudre le probl\u00e8me vous-m\u00eame, veuillez nous envoyer un e-mail afin que nous puissions enqu\u00eater.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\n<div class=\"card-img post_img\" style=\"width: 300px!important;\">Version du navigateur<br><img decoding=\"async\" src=\"\/images\/admin_syslog_br.png\" border=\"0\"><\/div>\n<\/td><td>\n<div class=\"card-img post_img\" style=\"width: 300px!important;\">version de bureau<br><img decoding=\"async\" src=\"\/images\/admin_syslog.jpg\" alt=\"\" border=\"0\"><\/div>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"point\">\n<ul>\n<li>Pour afficher le menu de gestion,<a href=\"\/fr\/manuel\/serveur-de-camera\/how_to_install_camserver\/#input_mgr\" title=\"Inscription administrateur (obligatoire)\">Inscription administrateur<\/a> est requis.<\/li>\n<li>Le journal syst\u00e8me CAMServer est<code>CAMServer\/sys\/logs<\/code> Il est stock\u00e9 dans , vous pouvez donc le r\u00e9cup\u00e9rer manuellement et l&#039;envoyer.<\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Chat&amp;Messenger \u30af\u30e9\u30a4\u30a2\u30f3\u30c8 \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u7248\u3001\u30d6\u30e9\u30a6\u30b6\u7248\u3001\u30d6\u30e9\u30a6\u30b6\u7248(Web\u30a2\u30d7\u30ea)\u305d\u308c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-6255","post","type-post","status-publish","format-standard","hentry","category-etc"],"_links":{"self":[{"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/posts\/6255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/comments?post=6255"}],"version-history":[{"count":9,"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/posts\/6255\/revisions"}],"predecessor-version":[{"id":12444,"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/posts\/6255\/revisions\/12444"}],"wp:attachment":[{"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/media?parent=6255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/categories?post=6255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chat-messenger.com\/fr\/wp-json\/wp\/v2\/tags?post=6255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}