{"id":6255,"date":"2019-05-15T15:59:09","date_gmt":"2019-05-15T06:59:09","guid":{"rendered":"https:\/\/chat-messenger.com\/?p=6255"},"modified":"2025-12-09T17:03:51","modified_gmt":"2025-12-09T08:03:51","slug":"bugreport","status":"publish","type":"post","link":"https:\/\/chat-messenger.com\/en\/manual\/etc\/bugreport","title":{"rendered":"How to report a problem"},"content":{"rendered":"<p><style type=\"text\/css\"><!--\ntable, th, td {\n    border: none !important;\n}\n--><\/style><\/p>\n\n\n\n<h2>Chat&amp;Messenger Client<\/h2>\n\n\n\n<p>Please report as follows for the desktop version, browser version, and browser version (web app) respectively.<\/p>\n\n\n\n<h3>desktop version<\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img src=\"https:\/\/chat-messenger.com\/images\/bugreport-method.png\" alt=\"\" width=\"473\" height=\"290\"\/><\/figure>\n\n\n\n<h3>Brauser Web App Version<\/h3>\n\n\n\n<p>If you encounter problems during a web conference, please open DevTools, select \"console\" or \"error\" on the right side, and capture the screen and send it to us.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Browser-only web app\n\n<figure><img src=\"\/images\/bugreport-electron.png\"><\/figure><div class=\"card-img post_img\" style=\"width: 300px!important;\"><\/div>\n<\/td><td>Normal browser version\n\n<figure><img src=\"\/images\/bugreport-br.png\"><\/figure><div class=\"card-img post_img\" style=\"width: 300px!important;\"><\/div>\n<div class=\"point\">The browser version is,<code>Ctrl+Shift+i<\/code>DevTools opens with<\/div>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 id=\"del-cache\">Delete cache for browser and web app version<\/h3>\n\n\n\n<p>In rare cases, corrupted files may remain in the cache when the network environment is unstable. This can be resolved by deleting the cache.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img src=\"\/images\/webapp_cache_clear.png\" alt=\"\" width=\"608\" height=\"279\"\/><\/figure>\n\n\n\n<p class=\"is-style-big_icon_check\">For the web app version, open DevTools by going to File menu \u2192 DevTools. For the browser version,<code>Ctrl+Shift+i<\/code>\u3067 DevTools \u304c\u958b\u304d\u307e\u3059\u3002\u300cClear site data\u300d \u62bc\u4e0b\u5f8c\u3001\u30d6\u30e9\u30a6\u30b6\u307e\u305f\u306fcamapp \u3092\u505c\u6b62\u3057\u3001\u518d\u5ea6\u8d77\u52d5\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002\u203bPC\u306e\u518d\u8d77\u52d5\u306f\u4e0d\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2>CAMServer<\/h2>\n\n\n\n<p>When troubleshooting on the CAMServer side, you may check the CAMServer system log. From the Chat&amp;Messenger client, you can obtain the system log as shown below.<br>If you are unable to resolve the issue yourself, please send us an email so we can investigate.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\n<div class=\"card-img post_img\" style=\"width: 300px!important;\">browser version<br><img src=\"\/images\/admin_syslog_br.png\" border=\"0\"><\/div>\n<\/td><td>\n<div class=\"card-img post_img\" style=\"width: 300px!important;\">desktop version<br><img src=\"\/images\/admin_syslog.jpg\" alt=\"\" border=\"0\"><\/div>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"point\">\n<ul>\n<li>To display the management menu,<a href=\"https:\/\/chat-messenger.com\/en\/manual\/camserver\/how_to_install_camserver\/#input_mgr\/\" title=\"Administrator Registration (required)\">Admin Registration<\/a> is required.<\/li>\n<li>The CAMServer system logs are,<code>CAMServer\/sys\/logs<\/code> It is stored in , so you can retrieve it manually and send it.<\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Chat&amp;Messenger client desktop version, browser version, browser version (web app) and [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":""},"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/posts\/6255"}],"collection":[{"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/comments?post=6255"}],"version-history":[{"count":9,"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/posts\/6255\/revisions"}],"predecessor-version":[{"id":12444,"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/posts\/6255\/revisions\/12444"}],"wp:attachment":[{"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/media?parent=6255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/categories?post=6255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chat-messenger.com\/en\/wp-json\/wp\/v2\/tags?post=6255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}